A-Z Guide | Real Salt Lake

AISLES & WALKWAYS:

Standing or sitting in aisles or stairs is prohibited. Walkways must be kept clear.

ALCOHOL:

Alcohol sales in the general seating areas of the stadium will end at the 75-minute mark. Alcohol sale end times will vary for other stadium events.

Guests must be 21 years of age or older to purchase alcohol. Guests should be prepared to show proper identification to verify age before purchasing alcohol.

ANIMALS:

Guide, signal, and service dogs are permitted inside the stadium with fans that need their assistance. No pets or other animals are permitted.

B

BABY-CHANGING STATIONS:

All men’s and women’s restrooms at the stadium are equipped with baby-changing stations. A family restroom is located on the East Concourse behind Section 4. The Parents Room is located in the Guest Services Office on the East Concourse.

BAGS/BAG SEARCH:

America First Field has adopted a “No Bag Policy”. Bags larger than 4” x 6” x 2” are prohibited. Medical, cultural, and diaper bags (with child present) are permitted, but are required to be searched by security.

BANNERS:

Banners and signs are encouraged provided they are not commercial, offensive, or in poor taste. All banners and signs are subject to approval. Banners may not obstruct the view of any guests, stadium signage, or present any safety hazards.

BEDDY'S PLAZA:

Located on the east lawn of the stadium, the Beddy’s Plaza opens two hours before every Real Salt Lake match. It features a $5 beer garden (available to fans only during pregame activities), live music/DJs, food and beverage options, free giveaway items, mini-games, and other festival activities.

BICYCLE PARKING:

There are bike racks located at the North Gate and at the West Gate of the stadium.

BOTTLES, CANS, COOLERS:

Guests are allowed to bring in one (1) factory-sealed water bottle per person, up to 32oz. Reusable personal water bottles up to 32oz. are also allowed, but must be proven empty upon entering the stadium. All other bottles, cans, or coolers are not allowed into the stadium.

BOX OFFICE:

The stadium’s main box office is located on the West side of the stadium. On Gamedays, the box office opens three hours prior to kickoff through halftime. For assistance outside of these hours and on non-Gamedays, please call: 844-REAL-TIX (844-732-5849)

C

CAMERA POLICY:

Guests may bring personal, still-photo cameras into the stadium, with lenses no longer than 4”. Video cameras, monos/tripods and professional cameras/lenses are not permitted inside the stadium. For information on how to capture content for a media outlet, please visit https://www.rsl.com/news/media-resources.

CATERING:

Private event spaces and Premium Clubs at the stadium offer a variety of catering options. Whether you are interested in a pre-game dining experience, corporate meeting, wedding reception or company event, Levy Restaurants and the stadium can make your events come to life. Our venue accommodates groups of 10-2000, making it ideal for any social or corporate occasion. Visit americafirstfield.com for more information.

CHILDREN:

Children three and over require a valid ticket for admission. Children two and under do not require a ticket for admission, provided they are seated on an adult’s lap.

If you lose your child during an event at the stadium, please locate the nearest Guest Services staff member.

CODE OF CONDUCT:

Please visit our Fan Code of Conduct Page.

CONCESSIONS:

Many exciting food options are available at the stadium, offering a variety of specialty menu items. Find Coca-Cola products throughout the stadium, as well as MichelobULTRA, Santorini's, J. Dawg's, and more! Click here for a complete list and map of concessions.

CONFETTI:

Streamers and confetti are prohibited at the stadium. Throwing objects onto the field, including streamers or confetti, is strictly prohibited by the stadium.

D

DIRECTIONS:

Directions to the stadium can found here.

DISTRIBUTION:

Guests are prohibited from distributing banners, booklets, business cards, folders, handbills, posters, stickers, or any other written, printed, and/or painted material on property. Distribution subject to approval.

DRINKING FOUNTAINS & WATER BOTTLE FILLING STATIONS:

There are multiple drinking fountains throughout the stadium, located atop Sections 1, 12, 22, and 32. Water bottle filling stations can be found on the Northeast corner, next to First Aid, and on the Northwest corner, by Section 24. These water stations will be turned off during the events in the colder months, to avoid freezing of pipes. Alternative water sources will be provided at these times.

E

ELEVATORS:

There are three public elevators at the stadium: Two on the west side, accessed via the West Entrance on the ground floor, and one on the East Concourse, located atop Section 3.

EMPLOYMENT:

If you are interested in becoming part of America First Field’s staff, information on open positions can be obtained on our jobs page.

EVACUATION PROCEDURES:

Being prepared in an emergency is one of the most important things to remember. Familiarize yourself with the closest exit or emergency exit in your area. Families or groups should pre-designate a meeting location outside the stadium in the event that they become separated in an evacuation. If you have any questions about the nearest exit locations, please ask one of our Guest Services staff members for assistance. Always remember to remain calm and follow the instructions of the staff and public address announcements. For everyone’s safety please evacuate your area in an orderly manner.

Communication from the stadium during emergencies will come via PA announcement, videoboard displays, social media posts, emails, or through our fan messaging platform TITAN HST (scan the QR codes around the stadium to sign-up).

EVENTS:

Get information on holding your special event at the stadium at americafirstfield.com.

F

FAMILY RESTROOMS:

These family restrooms are located on the East Concourse above Section 4, and in the Parenting Room, also on the East Concourse. These family restrooms are only for the use of parents with small children and fans with disabilities. They are outfitted with a baby changing station and are ADA compliant.

TOYOTA FAMILY SECTION:

Section 24 is the designated the Toyota family section. There is no alcohol allowed in this section.

FAN FEEDBACK:

The best way to send feedback to the stadium is by sending an email to FanRelations@RSL.com, by calling 844-REAL-TIX, or completing the post-game survey sent via email after each match.

FESTIVITIES:

Various areas of the stadium feature festive chaos, including but not limited to, standing, singing, flags, drums, and other activities. For more information, visit https://www.rsl.com/tickets/supporters.

FIRST AID:

The stadium has a First Aid Room available to assist fans throughout each event. It is located on the northeast corner of the stadium above Section 34.

FLAGS:

Flags are only allowed for recognized Supporters Groups" as we do not allow flags outside of that guideline

FOOD & BEVERAGE:

Fans are not allowed to bring any food or beverage items inside the stadium except for one (1) 32oz or smaller factory-sealed or personal water bottle that has been proven empty. We ask that fans either leave these items inside their vehicles or dispose of them at the security checkpoint before entering the stadium. The only exceptions are food and beverage items for infants two years of age or younger and guests with allergy or medical restrictions.

For food and beverage items provided by Levy Restaurants:

Click here for a complete list and map of concessions.

G

GATES:

Beddy's Plaza gates (East and North) open two hours prior to kickoff.

The Spanish Stairs, West, and South Gates open 90 minutes prior to kickoff.

Gate times may vary for other events. For specific event information, please visit americafirstfield.com.

GUEST SERVICES:

The Guest Services Offices are located on the East Concourse, across from the Columbia Bank Executive Club, and on Level 1 of the West Concourse. The Guest Services Office provides amenities to fans such as assistance finding seats, lost and found claims, stroller check-in, sunscreen, earplugs, and supervises the Parents' Room. The Parents' Room and the Sensory Room are only available in the East Guest Services Office.

L

LOST CHILDREN:

Children who are separated from their family or friends may be escorted by a stadium staff member to the Guest Services Offices.

LOST & FOUND:

During your visit to the stadium, should you misplace an item or find something that belongs to another fan, please visit the Guest Services Offices. Claim forms are available to report missing items. Fans inquiring about lost items should call the stadium at 801-727-2701. Items are held in storage for 30 days and then are donated to a local charity. America First Field cannot be held responsible for lost or damaged items.

M

MAP OF THE STADIUM:

See the current seating map of the stadium.

I

INTERFORM CLUB:

Fans with tickets for Ledge Boxes and Interform Club members have access to the Interform Club located at Level 2 of the southwest corner of the stadium. Please enter the stadium through the West Entrance doors and proceed to Level 2. Ticket holders for this section may enter 90 minutes prior to kick-off. All Zions Bank Club Seat ticket holders are allowed access into the Interform Club at the conclusion of each Real Salt Lake match. Opening and closing times of the Interform Club are subject to change. Access into the Interform Club may vary for special events.

N

NOISE-MAKING DEVICES:

Noisemakers, including, but not limited to, whistles, horns, airhorns, and musical instruments (including drums, matracas, etc.) are prohibited inside the stadium.

NURSING CHILDREN:

Parents in need of private accommodations are welcome to use the designated Parents Room located in the Guest Services Office on the East Concourse. The family restrooms located near Section 4 is also available for this purpose. If a situation arises where the nursing mother and child experience any difficulties or insensitive treatment, contact a Guest Services staff member.

P

PAGING:

The public address system may not be used for paging guests. In the event of a medical emergency or special circumstance, consideration will be given to using a general page.

PARKING:

Parking information can found here.

PASSENGER DROP-OFF:

A drop-off and pick-up zone is located on the east shoulder of Monroe Way, stadium side. No loitering or parking is allowed.

THE PAVILION:

Opens two hours prior to kickoff, offering an all-inclusive dining option for groups from 10 people and up. The Pavilion closes 15 minutes prior to kickoff and converts to general concession sales available to anyone inside the stadium.

Pavilion Private Party rental space is available on event days. Reservations must be made a minimum of two weeks in advance by contacting Scott Reynolds at sreynolds@rsl.com or by calling 385-434-3126.

Pavilion rental space is also available on non-game days and can be booked here.

POSTPONED/CANCELLED EVENTS:

If an event is postponed or canceled, guests are advised to check the America First Field and Real Salt Lake or Utah Royals FC websites for further information, as well as various social media channels.

PREMIUM SEATING:

Premium seating areas at America First Field include:

Luxury Suites
Ledge Boxes
KeyBank 100 Lions Club
Columbia Bank Executive Club
Interform Club
Legacy Club
Zions Bank Club Seats

For additional information on our premium seating areas, click here.

PROHIBITED ITEMS:

See the list of prohibited items.

R

RECYCLING:

The stadium encourages all fans to recycle. The recycling program at the stadium includes recycling containers on the concourse and in the suites. Please check the signage on the recycling containers to ensure you are recycling the proper items such as plastic and aluminum.

RE-ENTRY POLICY:

In accordance with America First Field security procedures, guests may not exit and re-enter the stadium using the same ticket. There will be no exceptions to this policy.

RESTROOMS:

Men’s, women’s, and family restrooms are located throughout the stadium. All restrooms are ADA-compliant and include baby changing tables.

RIDE SHARE:

A drop-off and pick-up zone is located on the east shoulder of Monroe Way, stadium side. No loitering or parking is allowed.

S

SERVICE ANIMALS:

Certified service dogs for guests with disabilities are welcome at the stadium. All other animals are prohibited from entering.

SHUTTLES:

The stadium provides a free ADA-compliant shuttle service from Sandy City Hall. Pickup begins two hours prior to event start at the bus stop along Monroe Street, adjacent to City Hall. Passengers will get dropped off and picked up at the West curb at America First Field. Shuttles will run for at least one hour post-event.

Times and availability may vary for other stadium events.

Shuttle times will be adjusted for extracurricular activities (i.e. fireworks) or weather delays as needed.

SMOKING POLICY:

The stadium is proud to be a smoke-free facility. For health, safety and comfort of all fans and staff, smoking of any kind, e-cigarettes and vaporizers are prohibited inside all areas of the stadium; including entry gates, concourses, seating areas, suites and clubs. There are no designated smoking areas in the stadium and re-entry is prohibited. Stadium guests who fail to comply with this smoking policy are subject to ejection and may lose ticket privileges.

SOLICITING & LITERATURE:

Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers, or any other written, printed, and/or painted material, without written permission from the stadium management.

SOUTH STANDS:

South Goal seats are reserved for Supporter Groups. There is loud chanting, drumming, constant singing, standing, flags, smoke, and festive chaos. By purchasing a ticket in this section, you recognize and acknowledge that these elements exist in these sections. The Safe Standing portion of the South Stands does not open until the Supporter Group march arrives to the stadium.

STANDING ROOM ONLY SECTIONS:

Standing Room Only ticketholders can find their designated areas in the Southeast corner of America First Field above Sections 6 and 7; above the Spanish Stairs; and anywhere in Beddy's Plaza.

STREAMERS:

Streamers are prohibited in the stadium. Throwing objects of any kind (including streamers) can result in a ban from the stadium.

STROLLERS & WAGONS:

Large strollers and wagons are required to be checked in at the Guest Services Office on the East or West Concourse. Small strollers that fold up can be placed under your seat and must not impede any walkways or aisles.

SUITES:

The stadium has 32 state-of-the-art suites, ranging in size from 15 seats to 35 seats. Every suite comes equipped with a TV, comfortable couches and chairs, padded leather seats for event viewing, granite countertops, and a refrigerator. Exclusive, VIP parking adjacent to the Stadium is included in each suite purchase. Suites also have catering options with food service being provided by the world-renowned service provider, Levy Restaurants. For more information, call 844-REAL-TIX or click here.

SUPPORTER GROUPS:

Recognized Supporter Groups: The RioT, Salty City United, Rogue Cavaliers Brigade, Riot Brigade, La Barra Real, and “Section 11."

In the south goal, home of The RioT, you will enter a place of passion, culture, and history. There will be singing, chanting, drums and instruments, giant tifos, flags, scarves, and other festivities. Smoke, flames, and CO2 canons will ignite to celebrate every goal. For information on chants or joining a supporter group, click here.

SUPPORTER SECTIONS:

Sections 9, 10, and 11 (South Goal) are part of the general admission seating area, portions of which are roped off to accommodate supporter groups. There is chanting, standing, singing, drums, banners, flags, smoke, and more in the South Goal.

For specific questions about potential seating areas, please contact Fan Relations at 844-REAL-TIX. If you wish to be relocated after arriving to the stadium, visit the Season Ticket headquarters on the East Concourse. Potential relocations are subject to availability.

T

TAILGATING INFO:

America First Field parking lots allow tailgating, but restrict the use of charcoal or open fires. Please help keep the area clean by disposing of garbage. Parking is limited to permits only, but all are welcome to join from nearby lots or public transit drop-offs

The RioT Supporter Group tailgates in the 90th lot, northwest of the stadium, entering from 9000 S. All tailgaiting groups can be found on the south end of the lot.

"March to the Match" leaves one hour prior to kick-off from the 90th lot.

TEAM STORE:

The team store is open Tuesday - Saturday to the public and open during Real Salt Lake games for those with a valid ticket after gates open.

Phone Number: (801) 727-2888

Main Team Store Address: 9256 South State Street, Sandy, UT, 84070 on the North East corner of the stadium.

Main Team Store hours:

Tuesday – Friday 10am-6pm
Saturday 10am-5pm
Sunday & Monday Closed

(All hours are subject to change on event days.)

Additional merch stands can be found at:

Beddy's Plaza
South Concourse
Level 2 of America First Field, west-side

Please note that some items purchased in the team store may not be allowed into the facility for future events.

Real Salt Lake store link is available here.

TICKETS:

To purchase tickets, please visit: https://www.rsl.com/tickets/

Real Salt Lake tickets can also be purchased on Seatgeek. Click here.

Tickets for non-RSL/URFC events at America First Field can be found here.

TICKET TROUBLESHOOTING

Please contact the Box Office (844-REAL-TIX) or visit the West Box Office for e-ticket assistance.

TIFO:

TIFO’s or other overhead flags and banners are not permitted in America First Field, except for league sanctioned supporter groups. All TIFO’s are subject to approval.

TRANSPORTATION:

America First Field has several options for public transportation options for events.

SHUTTLE:

Times and availability may vary for other stadium events. Shuttle times will be adjusted for extracurricular activities (i.e. fireworks) or weather delays as needed.

TRAX:

TRAX is the local light-rail train for the Salt Lake area. Numerous UTA TRAX routes service three stations that are all within a 15-minute walk of the stadium. These include the Historic Sandy Station (at 9000 South and 200 East), the Sandy Expo Station (at 9400 South, behind Jordan Commons), and the Sandy Civic Center Station (at 10000 South, behind Jordan High School). Please visit www.rideUTA.com for additional information.

U

UMBRELLAS:

Umbrellas are not allowed inside the stadium. We recommend rain ponchos if needed.

W

WATER BOTTLES:

Guests are allowed to bring in one (1) factory-sealed water bottle per person up to 32oz. Reusable personal water bottles up to 32oz. are allowed, but must be proven empty upon entering the stadium. All other bottles, cans, or coolers are not allowed into the stadium. Water bottle filling stations can be found on the Northeast corner, next to First Aid, and on the Northwest corner, by Section 24.

WEAPONS:

Weapons including, but not limited to, knives, switchblades, brass knuckles, pepper spray, stun guns, concealed weapons, and firearms are prohibited.

America First Field is private property and does not honor concealed weapons permits or off-duty carry.

WHEELCHAIRS:

Wheelchair seating is available at the stadium. Please contact the box office at 844-REAL-TIX for information.

WIFI:

Free WiFi is available throughout the stadium via the “RSL-Guest-WIFI” network.

WILL CALL:

All Will Call is located at the West Box Office at 844-REAL-TIX and will remain open on event days (unless otherwise specified) until halftime of the event.

More information about America First Field stadium policies can be found at americafirstfield.com.

Matchday Info

A

ADA POLICIES: