AMENDED & RESTATED REAL SALT LAKE TICKETING TERMS AND CONDITIONS
The Real Salt Lake Ticketing Terms and Conditions have been amended and restated for the 2019-2020 Terms and Conditions:
RSL Season Ticket Continuous Membership Policies and Procedures
The following terms and conditions (the “Agreement”) apply to the RSL Season Ticket Membership (individually, a “Membership,” collectively, the “Memberships”).
In this Agreement, “Real Salt Lake” means the professional Major League Soccer team operated by Utah Soccer, LLC and “Member” means an individual or entity who has purchased or is in possession of a Membership. A “Season” shall mean the regular season of Real Salt Lake as determined by Major League Soccer (“MLS”) each year, but shall exclude pre-season and post-season. The breach of any of the terms and conditions contained herein will automatically terminate the grant of license and benefits provided by the Membership.
RSL Season Ticket Continuous Membership Benefits
- All Real Salt Lake Regular Season MLS Home Matches
- One Real Salt Lake Home Lamar Hunt US Open Cup
- First rights to purchase same seats for remaining Real Salt Lake Home Lamar Hunt US Open Cup and Scotiabank CONCACAF Champions League Matches (excluding finals)
- First rights to purchase same seats for all playoff games at Rio Tinto Stadium, excluding MLS Cup Finals
- The ability to purchase additional tickets at a discount prior to public on-sale and throughout the season
- Access to purchase tickets to select Rio Tinto Stadium events
- Exclusive Meet the Team Invite
- Season Ticket Member Scarf
- Season Ticket Member Discount on Real Salt Lake Merchandise at the Team Store
- One Utah Royals FC ticket to one of three select games
- One Real Monarch Ticket to the game of the RSL Season Ticket Members Choice
AUTOMATIC RENEWAL AND PAYMENT TERMS
By purchasing a Membership, you are joining the RSL Season Ticket Continuous Membership Program that will renew every year under the following payment terms:
- Payment Plan Options
Members will have access to two payment plans:
- Annual Plan: This plan allows Members to pay 100% of the cost of their Membership in a single payment. Payment is automatically processed for the following season on October 1st unless Member has chosen to opt-out. This payment may be made using American Express, Discover, MasterCard and Visa (each a “Credit Card”) or by Automated Clearing House (“ACH”) from the Member’s bank account. Members will be subject to a processing fee.
- Monthly Installment Payment Plan: This plan allows Members to pay for the cost of their membership for the next Season by making twelve (12) equal monthly payments commencing on October 1st, concluding on September 1st. Payments will commence for the following season on October 1st unless Member has chosen to opt-out. With the next payments being due on the First (1) day of each month for up to twelve (12) consecutive months. These monthly payments may be made by Credit Card or ACH. Members will be subject to a processing fee and a payment plan fee.
- Late Payment Fee
The annual membership payment is due on October 1st, 2019 and the monthly membership payment is due each month starting October 1st, 2019 and each subsequent month until September 1st, 2020. Each payment shall be paid, without demand, to Real Salt Lake. In the event any membership payment is delinquent for a period of ten (10) days, then the Member shall be liable for and agrees to pay a delinquent charge in an amount equal to $15.00 for general seating and $30.00 for any seat that Real Salt Lake, in its sole discretion, deems as premium (for example, Zions Bank Club seats, Interform Club Seats, Audi Executive Club seats and Toyota 100 Lions Club seats).
- Automatic Ticket Renewal
With the purchase of a Membership for the upcoming Season, Members agree to enter into an automatic renewal membership program. Through this program, Members will have their Membership automatically renewed for the upcoming Season each October 1st, until such time as they choose to opt-out of their Membership in accordance with the procedures set forth in this Agreement.
Real Salt Lake’s Fan Relations Team will send a renewal notice to Members at least 30 days prior to October 1st of each year. This renewal notice will specify the new pricing for the Member’s tickets for the upcoming Season as well as any other ticket changes or changes to Membership benefits. Members may opt-out of their Membership for the upcoming Season any time before October 1st by contacting a member of the Real Salt Lake Fan Relations Team and completing the opt-out form. Any such Member who opts-out of the next Season will retain Membership status for the remainder of the current Season and any outstanding or future Membership payments relating to the current Season must be paid by the Member.
If notice of cancellation is not received by Real Salt Lake within the time frame specified above, the Member’s tickets shall be automatically renewed for the upcoming Season and the Member’s first payment shall be due and payable in accordance with the payment option selected under the Agreement.
Any changes to the price of the Membership, or any material changes to the Membership benefits, will be communicated to Members at least 30 days prior to the automatic renewal date of October 1st each year. If Members wish to select a different payment plan at the start of each subsequent Season, they may do so by informing the Real Salt Lake Fan Relations department prior to October 1st for the following Season provided that no change in a payment plan will be effective until confirmed by Real Salt Lake.
The Membership cannot be suspended for any period of time. If a Member chooses to cancel the Membership for any period, the Member will need to re-establish Membership, subject to availability, and be subject to the then-current Member pricing and benefits.
INDIVIDUALS OR ENTITIES WHO SELECT A MEMBERSHIP EXPRESSLY AUTHORIZE THE INITIAL AND CONTINUED PAYMENTS IN ACCORDANCE WITH THEIR SELECTED PAYMENT PLAN FOR THE CURRENT SEASON AND FOR EACH SUBSEQUENT SEASON, UNTIL SUCH TIME AS THEY OPT-OUT OF THE MEMBERSHIP AS PROVIDED HEREIN.
- Playoff Tickets
MEMBERSHIP TERMS AND CONDITIONS
1. REVOCABLE LICENSE
Real Salt Lake owns and controls all rights to seat locations for Real Salt Lake home games at Rio Tinto Stadium (“Stadium”). A purchaser of the Membership obtains a license, in the form of the ticket, to use the seat location at the Stadium designated by the ticket. Real Salt Lake, in its sole and absolute discretion, may revoke this license at any time upon refunding the purchase price printed on the ticket to the Member, OR after any misconduct by the Member or the user of Member’s ticket for any particular match (herein after referred to as a “Ticket User”), without refund. This license is granted on a game-to-game basis, and is subject to all rules, regulations and policies relating to tickets as established from time to time by Real Salt Lake, the Stadium and MLS. Breach of any of the terms of this Agreement or relevant ticket policies shall entitle Real Salt Lake to take all available legal remedies, including but not limited to revocation or cancellation of Membership.
2. PAYMENT AUTHORIZATION
Member understands that by signing the Membership Agreement, Member is authorizing Real Salt Lake to bill the Member for Membership dues in accordance with the payment terms that the Member selects. For all Membership payments, this payment authorization shall remain in effect for so long as the Membership remains in effect. The Member hereby represents and warrants that the Member has the authority to approve charges in accordance with the listed payment information for the purpose of paying the Membership dues. The Member understands and agrees that Real Salt Lake is not liable in any way for erroneous billing statements or incorrect charges, and that in the event of such a billing error, Real Salt Lake’s only responsibility is to correct it after it receives notice of the error. All deposits and/or payments made are non-refundable.
The Member understands that it is solely the Member’s responsibility to ensure the Member’s payment information is current and to notify Real Salt Lake of any deficiencies, and that the Member’s failure to do so within the specified time frame may result in a loss of Membership privileges and potential revocation of the Membership. Under the Membership, all payments are due on the dates specified regardless of match cancellations or rescheduling – refunds will be addressed in accordance with the applicable policy in effect at that time for the applicable match.
Real Salt Lake accepts American Express, Discover, MasterCard and Visa for ticket orders. Ticket order payments may be setup up through an ACH with a Member’s bank account. Checks are acceptable in advance only and may be made payable to: Real Salt Lake. Cash is acceptable for walk-up sales at the box office. All orders will have a processing fee of $10 per seat assessed to each order.
ALL TICKET SALES ARE FINAL. NO REFUNDS OR EXCHANGES EXCEPT AS PROVIDED HEREIN. THE SOLE AND EXCLUSIVE REMEDY if admission is refused or revoked, or a game is not played or event held for any reason, is a refund of up to the ticket price set by Real Salt Lake (the “Face Value”), unless otherwise provided below. IN NO EVENT SHALL THE STADIUM, MAJOR LEAGUE SOCCER, L.L.C. AND ITS AFFILIATES (“MLS”) OR REAL SALT LAKE AND ITS AFFILIATES (COLLECTIVELY WITH THE STADIUM AND MLS, “MANAGEMENT”) BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR EXEMPLARY DAMAGES OF ANY KIND, OR ANY DAMAGES BEYOND THE FACE VALUE OF THE TICKET. ANY DISPUTE OR CLAIM RELATED TO, OR ARISING FROM, THIS TICKET SHALL BE RESOLVED BY MANDATORY, CONFIDENTIAL, FINAL, AND BINDING ARBITRATION. HOLDER AND MANAGEMENT EACH AGREE THAT ALL DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS AND EACH WAIVES ANY RIGHT TO LITIGATE IN COURT OR ARBIRTRATE ANY CLAIM AS A CLASS ACTION, REPRESENTATIVE ACTION, OR CLASS ARBITRATION. IF HOLDER DOES NOT CONSENT TO THIS CLAUSE, HOLDER MUST LEAVE OR NOT ENTER THE STADIUM. THIS CLAUSE IS GOVERNED BY THE FEDERAL ARBITRATION ACT.
3. LICENSE OWNERSHIP
The Member is the license holder, and can be either an individual or business entity, on the original application for the Membership. If the Member is a business entity, a contact name must be provided to Real Salt Lake. The business entity may request a change in the name of the contact person for its license account at any time. A request to change the contact person of an entity must be submitted to Real Salt Lake by an authorized representative.
Real Salt Lake’s acceptance of Membership payments for a Membership from any individual or entity who is not the license account holder for such Membership does not grant any Membership rights to such individual or entity or cause or require Real Salt Lake to change the name of the Member on the account. Any rights or privileges associated with a Membership belong only to the license holder as indicated on Real Salt Lake’s records. Real Salt Lake reserves the right to require that any transaction pertaining to a Membership held in a corporate name be supported by appropriate corporate confirmation documents.
Membership license accounts and/or license account numbers are not transferable from one person or entity to another. The Member name under which an account has been purchased may not be changed, with the following exceptions: Legal name change, change in marital status, change in business name, dissolution of business, sale of business, or death of account holder. All requests for license account information changes must be submitted in writing.
4. MEMBERSHIP TRANSFER PROHIBITED
Members are prohibited from transferring their Membership to any person, whether by a request to transfer the license account into another name, or by an attempt to transfer the seat locations by sale, gift, transfer by will or trust, property settlement, transfer to creditors, or any other means. Any attempt to sell or otherwise transfer Membership privileges to third parties will not be recognized by Real Salt Lake and may result in cancellation of the Membership, all tickets and Member privileges. Any court order directing distribution of the tickets to a person not listed as the Member, whether in bankruptcy or otherwise, may result in Real Salt Lake immediately exercising its right to revoke the license represented by the tickets, including any ticket renewal privileges, upon refund by Real Salt Lake of all amounts paid for matches that have not yet been played.
Real Salt Lake recognizes two exceptions to the above policy. First, Real Salt Lake will allow tickets to be transferred to a Member’s immediate family upon the death of the Member. Immediate family members shall be defined as a person's spouse and relatives by birth or marriage including siblings, parents, children, in-laws, and any financial dependents. A request to transfer Membership privileges to an immediate family member of a deceased Member must be submitted to Real Salt Lake in writing by the deceased's personal representative or other authorized representative, and must be supported by appropriate documentation satisfactory to Real Salt Lake. Such documentation may include but is not limited to a death certificate, probate or trust documents, and proof of relationship.
Second, if the member is a business entity, Real Salt Lake will generally allow Membership to be transferred upon the sale or dissolution of an entity. A request to transfer season ticket privileges of an entity must be submitted to Real Salt Lake in writing by the contact person for the Membership, and must be supported by appropriate documentation satisfactory to Real Salt Lake. Such documentation may include but is not limited to corporate resolutions, asset or stock purchase agreement, and/or dissolution documents. Real Salt Lake reserves the right to approve or reject any such requests in its sole and absolute discretion.
5. PROHIBITION ON ADVERTISING AND PROMOTION
Tickets or Membership privileges may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Real Salt Lake.
6. PROMOTIONAL USE OF MEMBER IMAGE & LIMITATIONS ON MEMBER’S WORKS
Member and Ticket User agree not to create, transmit, display, distribute, exploit, misappropriate or sell (or aid in such activity) any description or account (in any form, whether text, data or visual, and including, without limitation, play-by-play data) of a match or an event for any commercial, non-personal, purpose. Member and Ticket User agree not to create, transmit, display, distribute, exploit or sell (or aid in such activity) any photographs, images, videos, livestreams, audio or other form of display or public performance or reproduction of any portion of a match or event (the “Works”). Notwithstanding the foregoing, Member and Ticket User agree that by using this ticket to enter the Stadium, Member and Ticket User shall be deemed to have signed this ticket and granted MLS an exclusive worldwide, irrevocable, perpetual, sub-licensable, royalty-free license to all rights associated with the Works. Member and Ticket User also grant irrevocable permission to MLS and Real Salt Lake (and their sponsors, licensees, advertisers, broadcasters, designees and agents) to use, publish, edit, and alter Member’s and Ticket User’s image, likeness, voice, actions and statements in any medium including, without limitation, any audio, video, film, photographs, social media, exhibition, publication or reproduction of the match or event for any purpose without further authorization or compensation and waives all claims and potential claims relating to such use unless prohibited by law.
7. MEMBERSHIP PRIVILEGES SUBJECT TO BYLAWS
Members agree to abide by applicable rules, regulations, and policies set by Real Salt Lake, MLS, and Stadium, including without limitation, the MLS Fan Code of Conduct (http://www.mlssoccer.com/fans/code-of-conduct), any applicable Real Salt Lake policies or Stadium rules and policies, including without limitation any Rio Tinto Stadium policies (http://riotintostadium.com/guide). Members further acknowledge that they will be bound and agree to abide by any modification or amendment of the foregoing rules, regulations and policies as may apply from time to time.
8. FAN BEHAVIOR
Each Member and Ticket User is subject to the Ticket Policy and Stadium Rules of Conduct.
All tickets remain the property of Real Salt Lake and each is a revocable license which may be withdrawn. Admission may be refused or withdrawn and Member or Ticket Holder may be ejected at the sole discretion of Management. Members are responsible for the actions of themselves and any individual using their tickets. Real Salt Lake reserves the right to terminate the Membership in its entirety if the Member or any individual using the tickets engages in disorderly conduct or otherwise fails to follow Stadium rules and regulations. In such a case no refund shall be made of any amounts paid for such Memberships and the Member waives its right to any such refund.
Real Salt Lake reserves the right to refuse admission or eject any person who violates Stadium polices or whose conduct is deemed disorderly or for the protection of patrons. All persons seeking entry into the Stadium specifically consent to and are subject to metal detector and physical pat-down inspections prior to entry.
Any Member’s or Ticket User’s belongings may be searched upon entering the Stadium, and prohibited items may be confiscated, at the sole discretion of the Management. Member or Ticket User consent to such searches and waives any and all claims relating to them. If Member or Ticket User do not consent to such searches, Member or Ticket User will be denied entry or ejected from the Stadium without refund. Further, Management reserves the right to refuse admission to or eject any person whose conduct, in Management’s sole discretion, violates these Terms, any applicable code of conduct, or is otherwise disorderly, without refund. Inappropriate behavior or abusive language may result in ejection (without refund), forfeiture of season ticket privileges, and/or other legal action. Refund to Member of the Face Value shall automatically terminate Member’s and Ticket User’s rights hereunder.
Any Member or Ticket User who behaves in an unruly or disruptive manner, including, but not limited to, foul language, intoxication, vandalism, physical or verbal abuse of other fans, Stadium employees, match officials, players or coaches during, before or after a match may be asked to leave the Stadium. The Member is responsible for such behavior by anyone using their tickets. Real Salt Lake reserves the right in the event of such behavior, to terminate the Membership without refund or other compensation.
9. DISTRIBUTION OF TICKET PACKAGE
Members will receive their ticket package approximately two (2) weeks prior to the first match of the Season. A physical address is required for delivery. Tickets will not be delivered to a PO BOX address.
10. LOST OR STOLEN TICKETS
Management is not responsible for, and may refuse to honor, any duplicate or duplicated, lost, stolen, destroyed or counterfeit tickets. Use of this ticket in violation of any law including, without limitation, the unlawful resale or unlawful attempted resale of this ticket is strictly prohibited and will result in seizure, revocation and/or forfeiture of this license without refund or compensation. This ticket is not redeemable for cash and may not be used for, or in connection with, any commercial or trade purposes including, but not limited to, advertising, promotions, contests, sweepstakes, giveaways, gambling or gaming activities, without the express written consent of Real Salt Lake and MLS.
Lost or stolen season ticket card(s) may be replaced at the sole and absolute discretion of Real Salt Lake, and only to the Member. Re-printed cards may be subject to a printing fee.
11. CHANGE OF ADDRESS
It is the Member's responsibility to notify the Real Salt Lake Fan Relations Team of any change of address to insure prompt delivery of tickets, notices and other dated material. Address changes may also be made through Member access to My RSL Ticket Account on RSL.com
12. NO REFUND POLICY
No refunds, exchanges or cancellations are permitted unless Real Salt Lake is unable to fill an order. Refunds will not be granted due to a match date or time change.
13. CANCELLATION AND RESCHEDULING POLICY
Real Salt Lake reserves the right to change the date and/or starting time of any event or match and no such change shall entitle the Member to a refund. In the event of cancellation of an event or match, Real Salt Lake shall not be required to issue a refund provided that the Member is given the right, within twelve months of the date of the original event, to attend a rescheduled performance of the same event or to exchange the ticket for a comparable ticket to another similar event as designated by Real Salt Lake.
If a match or event is not rescheduled within twelve months of the date of the original event the original tickets may be exchanged at the Real Salt Lake box office in person by the Member or by mail for a ticket of the same price, if available, for any future regularly scheduled match of the current season. If a match is rescheduled, NO REFUNDS or EXCHANGES will be issued. The original ticket will be valid for the makeup match.
14. RELEASE OF LIABILITY
THE MEMBER, BOTH FOR THE MEMBER AND FOR EACH TICKET USER, ACKNOWLEDGES THE RISKS INHERENT IN ATTENDING A LIVE SPORTING EVENT AND (i) VOLUNTARILY ASSUMES ALL RISKS, HAZARDS, AND DANGERS arising from or related in any way to attendance at the event in respect of which a ticket has been issued, whether occurring prior to, during or after such an event, including but not limited to the risk of lost, stolen or damaged property and the risk of personal injury or death, however caused, including, but not limited to, all risk of injury or death resulting from players or objects such as balls entering the spectator area or the negligence or misconduct of other patrons, (ii) waives all claims and potential claims relating to such risks, hazards and dangers; (iii) agrees to be bound by the terms printed on the back of each match ticket provided that if there is any necessary conflict between the terms on the match ticket and the terms of this Agreement, the terms of this Agreement will govern, and (iv) AGREES THAT MLS, REAL SALT LAKE, STADIUM, UTAH SOCCER, LLC, DLH REAL, LLC AND THEIR RESPECTIVE AFFILIATES, SUBSIDIARIES AND RELATED ENTITIES, AND THEIR RESPECTIVE EMPLOYEES, VOLUNTEERS, PLAYERS, OFFICERS, DIRECTORS, PARTNERS, OWNERS, SPONSORS, CONTRACTORS AND OTHER AGENTS SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS, DAMAGE OR INJURY RESULTING FROM SUCH CAUSES AND ARE EXPRESSLY RELEASED FROM SAME.
15. AGREEMENT MODIFICATION
Real Salt Lake reserves the right to amend these Terms and Conditions and the Membership Agreement terms in its sole and absolute discretion by posting such amendments (the “Amendments”) to http://www.rsl.com/tickets/terms-and-conditions.
If Amendments are to take effect upon commencement of a subsequent Season, Members will be notified of any such Amendments prior to any renewal date for the Membership.
If Amendments take effect during the current Season and in the sole and absolute discretion of Real Salt Lake are reasonably necessary to address safety, security, or emergency situations, Members will be provided notice of any such Amendments upon the Amendments taking effect and will not entitle a Member to any refunds.
Without restricting the generality of the foregoing, Real Salt Lake reserves the right to:
- relocate Members during the Season and at any time during the playoffs to accommodate broadcast or security requirements, or for any other reasonable purpose in the sole discretion of Real Salt Lake. Members will not be eligible for any refunds as a result of the relocation; and
- modify Membership pricing for future seasons.
16. GENERAL ADMISSION SEATING
General Admission seating sections, including South Stand are filled on a first-come, first-served basis. Members should not leave single seats open, as these areas are consistently sold out.
17. STANDING SECTIONS
During all Real Salt Lake matches, sections 9, 10, 11, 26 and 35 are all designated standing areas. There is chanting, singing, standing, drums, banners, flags and more for the duration of the match. All other sections will follow a “majority rules” policy regarding standing in a match. Persistent standing outside of sections 9, 10, 11, 26 and 35 during an event may result in seats being relocated at Real Salt Lake’s discretion.
18. NOTICES AND REQUESTS
All notices and requests relating to a Membership, whether or not described above, must be given in writing by the Member, and sent to the attention of Real Salt Lake Fan Relations. No notice or request will be effective or acted upon by Real Salt Lake until received in writing. All correspondence concerning a Membership should include the account number and daytime phone number for the Member. Notices and requests from Real Salt Lake are communicated to Members via several methods, independent of and/or in combination with each other, and include but are not limited to U.S. Postal Service, telephone, e-mail or other social media outlets. It is the Member's sole responsibility to maintain accurate, current and complete contact information with Real Salt Lake.
Real Salt Lake has contracted with a texting service, which will allow Real Salt Lake to contact each Member by text message. Such texts may include game information (for example, time changes and parking information), information regarding renewals, special offers, and individual game sales. This service is provided in addition to email and phone call notifications to Members. Members are responsible for any phone, carrier, or other charges associated with texting and mobile notifications. If a Member does not want to receive texts Members can request a STOP to the text and be removed from the text list.
19. GOVERNING LAW
These Terms shall be governed by the laws of the State of Utah without regard to its conflict of law provisions. Any action or proceeding arising out of or relating to this Agreement must be brought in the courts in the state of Utah. The Member knowingly, voluntarily and irrevocably submits to the exclusive jurisdiction of the courts located in Salt Lake County, Utah in any such action or proceeding and waives any objection it may now or hereafter have to venue or to convenience of forum.
20. ADDITIONAL MATTERS
The foregoing policies and procedures attempt to cover most situations relating to Members at the Stadium. Except for Paragraph 14 above, they do not apply to any matches (home or away) played by Real Salt Lake at a location other than the Stadium. In the event any issue or matter relating to the Membership is not covered, or if there is a question of interpretation of the policies and procedures or in the event of any dispute between Real Salt Lake and any Member or Ticket User, or any Member and a third party in regard to the Membership, Real Salt Lake reserves the right to make all final decisions and determinations and take all actions necessary, in its sole and absolute discretion, to resolve or dispute the issue. Real Salt Lake further reserves the right to modify and/or terminate any or all of the foregoing policies or procedures from time to time with or without prior notice to Members.
In order to ensure an excellent experience for all Members, Membership benefits, including but not limited to, future match exchange program and special events, are subject to change from year to year or/and within a season.
21. Acceptance of Terms/Conditions: