UTAH SOCCER SEASON TICKET AGREEMENT
Real Salt Lake, Utah Royals FC and Real Monarchs (each individually a “Club” and collectively, “Clubs”) hereby provide the following season ticket agreement (the “Agreement”):
This Agreement applies to Real Salt Lake, Utah Royals FC and Real Monarchs season ticket memberships (individually, a “Membership,” collectively, the “Memberships”) and is effective as of August 1, 2026 (“Effective Date”). Breach by a Member (defined below) of any provision contained herein will automatically terminate the grant of license and benefits provided by the Membership.
In this Agreement, “Real Salt Lake” means the professional Major League Soccer (“MLS”) team operated by Utah Soccer, LLC, “Utah Royals FC” means the professional National Women’s Soccer League (“NWSL”) team operated by RSL NWSL Holdco LLC, and "Real Monarchs" means the professional Major League Soccer Next Pro (“MLS Next Pro”) team operated by Real Monarchs, LLC. "Member" or "Holder" means an individual or entity who has purchased or is in possession of a Membership for one of the Clubs. A "Season" shall mean a single regular season of the Club for which a Membership is purchased, as determined by such Club’s League, but shall in all circumstances exclude pre-season and post-season. For clarity, the 2027 MLS Sprint Season, which is a shortened, abbreviated season, shall be considered a Season.
MLS, NWSL and MLS Next Pro shall each be individually referred to herein as a “League” and collectively as the “Leagues.”
America First Field and/or Zions Bank Stadium facilities, including all surrounding parking areas, pedestrian plazas, entryways, and other ancillary areas, shall be referred to herein each individually as a “Stadium” and collectively as “Stadiums.”
MEMBERSHIP BENEFITS
The following is a summary of Membership benefits (“Benefits”) for each of the Clubs as of the Effective Date of this Agreement. These Benefits are subject to change without notice.
Real Salt Lake
• All Real Salt Lake Season MLS home matches
• One Real Salt Lake Leagues Cup home match (if Real Salt Lake qualifies)
• First rights to purchase the same seats for Real Salt Lake Lamar Hunt US Open Cup home matches and CONCACAF Champions League home matches, if applicable (excluding the finals for each tournament)
• First rights to purchase the same seats for all Real Salt Lake playoff matches at America First Field, if applicable (excluding the MLS Cup final)
• The ability to purchase additional tickets at a discount prior to public on-sale throughout the season
• Invites to special events and experiences
• Member gift, will vary each Season
• Member discount at the team store
• One Real Monarchs ticket to a match of Member’s choice
• Priority access to events at America First Field
Utah Royals FC
• All Utah Royals FC Season NWSL home matches
• One Utah Royals FC bonus match, if applicable
• Member gift, will vary each Season
• Access to the ticket exchange program
• Priority access to events at America First Field
Real Monarchs
• All Real Monarchs Season MLS Next Pro home matches
• Invites to special events and experiences
• Member gift, will vary each Season
• Member Discount at the team store
AUTOMATIC RENEWAL AND PAYMENT TERMS
By purchasing a Membership, you are joining the Utah Soccer Season Ticket Membership program that will renew each Season under the following terms:
Payment Plan Options
Members will have the option of selecting one of the following two payment plans:
• Annual Plan: This plan allows Members to pay 100% of the cost of their Membership in a single payment. Payment is automatically processed for the following Season on Club’s designated renewal date unless Member has chosen to opt-out by the Club’s designated opt-out date. This payment may be made using cash, American Express, Discover, MasterCard and Visa (each a “Credit Card”) or by Automated Clearing House (“ACH”) from the Member’s bank account.
• Monthly Installment Payment Plan: This plan allows Members to pay for the cost of their Membership for the following Season by making equal monthly payments. Unless a Member has chosen to opt-out by the Club’s designated opt-out date, payments for each new Season will commence at Club’s designated renewal date. Each monthly payment will be automatically made by Credit Card or ACH.
*All payments are subject to a processing fee. Additionally, the monthly payment plan is subject to a payment plan fee.
Late Payment Fee
All payments shall be paid by the 15th of the month when due. Each payment shall be paid, without demand, to Utah Soccer, LLC, RSL NWSL Holdco, LLC, or Real Monarchs, LLC, as applicable. In the event any Membership payment is delinquent for a period of ten (10) days or more, then the Member shall be liable for and agrees to pay a delinquent charge in an amount equal to $15.00 for general seating and $30.00 for any premium seat.
Automatic Ticket Renewal
By purchasing a Membership for the upcoming Season, Members agree to enter the Utah Soccer Season Ticket Membership renewal program (“Renewal Program”). Under this Renewal Program, Membership will automatically renew for the following Season at the applicable Club’s designated renewal date unless the Member opts-out by the Club’s designated opt-out date. If a Member does not opt-out by the out-out date or provides notice after the designated opt-out date, Membership shall renew.
Each year, the applicable Club’s Fan Relations team will send a renewal notice to Members at least thirty (30) days prior to Club’s designated renewal date. This renewal notice will specify the new pricing for the Member’s tickets for the upcoming Season as well as any changes to the Benefits. Any Member who opts out of the next Season will retain Membership status for the remainder of the current Season and any Membership payments for such current Season shall be paid by the Member.
A Member may not suspend Membership for any period of time. If a Member chooses to cancel their Membership for any period, the Member must re-establish Membership, subject to availability, and be subject to the then-current Member pricing and benefits.
Pay As We Play Program for Additional Matches & Playoffs
By purchasing a Membership for the upcoming Season, Members in good standing shall be enrolled in the Pay As We Play program (“Pay-As-We-Play Program”), which providesopportunities to purchase tickets for certain events which fall outside the Benefits and which may include one or more rounds of competition at the Club’s sole discretion, including but not limited to MLS Cup Playoff matches, Leagues Cup matches, CONCACAF Champions League matches, Lamar Hunt U.S. Open Cup matches, NWSL Playoff matches, MLS Next Pro Playoff matchesand other similar matches designated by the Club (individually, a “Pay-As-We-Play Match” and collectively, the “Pay-As-We-Play Matches”). Following the public announcement of one or multiple Pay-As-We-Play Match(es), the Club shall provide all Members with notice that such event(s) constitutes a Pay-As-We-Play Match and an invoice for the price of tickets. All invoices generated for Pay-As-We-Play Matches shall be for the same seats in the Member’s Membership for the then-current Season and shall list the per seat price for all Pay-As-We-Play Matches included in the invoice. Unless the Member opts-out of the opportunity for tickets for the invoiced Pay-As-We-Play Match(es) prior to the Club designated opt-out date, Member authorizes Club to charge Member’s credit card or bank account on file with Club for the full invoice amount (unless a payment plan option is provided for in the invoice) immediately following the opt-out date. Opting out of any specific invoice prior to the opt-out date shall release Member’s tickets for the invoiced event(s) back to Club for sale as part of general single match inventory for the event(s). If multiple events are offered in an invoice, for example, all MLS Playoff home matches, by opting-out, Member opts-out for all events in that series, including but not limited to later rounds of competition (e.g., a Conference Final), and shall not be guaranteed any subsequent opportunity to purchase tickets on a single match basis.
MEMBERSHIP TERMS AND CONDITIONS
Revocable License
Club owns and controls all rights to seat locations for Club home matches at the Stadium. Each Member obtains a match-to-match license, in the form of the ticket, to use the seat location solely for the Club matches (as designated in the Benefits) at the Stadium. Club, in its sole and absolute discretion, may revoke this license at any time by refunding the purchase price printed on the ticket to the Member, or after any misconduct by the Member or the user of Member’s ticket for any particular match (herein after referred to as a “Ticket User”), without refund. This license is subject to all rules, regulations and policies relating to tickets as established from time to time by Club, the Stadium,MLS, NWSL and/or MLS NEXT PRO, as applicable. Breach of any of the terms of this Agreement or relevant ticket policies shall entitle Club to utilize all available legal remedies, including but not limited to revocation or cancellation of Membership.
Payment Authorization
Member authorizes Club to bill the Member for Membership fees in accordance with the payment plan selected by Member. This payment authorization shall remain in effect while the Membership remains in effect. The Member understands and agrees that RSL Football Holdings, LLC, USSO Holding Company, LLC, USSO Holding Company II, LLC, Utah Soccer, LLC, Utah Soccer Stadium Owner, LLC, RSL Training Center, LLC, Real Monarchs, LLC, RSL Youth, LLC, RSL Academy, LLC, RSL RSL NWSL Holdco LLC, LHM, Inc., LHMSE, LLC, Miller Soccer Ventures, LLC, MLS NEXT PRO, NWSL and MLS and their respective affiliates, subsidiaries and related entities, and their respective employees, volunteers, players, officers, directors, partners, owners, sponsors, contractors and other agents (“Released Parties”) are not liable in any way for erroneous billing statements or incorrect charges, and that in the event of such a billing error, Club’s only responsibility is to correct it after it receives notice of the error. All deposits and payments made are non-refundable unless otherwise stated in this Agreement.
It is Member’s sole responsibility to ensure that Member’s payment information is current and to notify Club of any deficiencies or changes. Member’s failure to do so within a reasonable time may result in a loss of Membership privileges and potential revocation of the Membership. All payments are due on the dates specified regardless of match cancellations or rescheduling. No refunds shall be made regardless of match date and time rescheduling or cancellations.
Club accepts cash (subject to certain limitations), American Express, Discover, MasterCard and Visa. Payments may also be setup up through an ACH with Member’s bank account. Checks are acceptable only in advance and may be made payable to Utah Soccer, LLC for Real Salt Lake, RSL NWSL Holdco, LLC for Utah Royals FC, or Real Monarchs, LLC for Real Monarchs, as applicable.
ALL PURCHASES ARE FINAL. NO REFUNDS OR EXCHANGES EXCEPT AS PROVIDED HEREIN. All events are subject to cancellation and rescheduling. Membershall only be entitled to a refund if a match is cancelled prior to the start of the match and will not be rescheduled. A refund will not be issued if a match is rescheduled. Notwithstanding the foregoing, THE SOLE AND EXCLUSIVE REMEDY, if admission is refused or revoked, is a refund of up to the ticket price set by Club (the “Face Value”), unless otherwise provided below. No other damages shall be payable. IN NO EVENT SHALL RELEASED PARTIES BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR EXEMPLARY DAMAGES OF ANY KIND, OR ANY DAMAGES IN EXCESS OF THE FACE VALUE. ANY DISPUTE OR CLAIM RELATED TO, OR ARISING FROM MEMBERSHIP OR USE OF A TICKET SHALL BE RESOLVED BY MANDATORY, CONFIDENTIAL, FINAL, AND BINDING ARBITRATION. MEMBER AND ANY TICKET USER AGREE THAT ALL DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS AND EACH WAIVES ANY RIGHT TO LITIGATE IN COURT OR ARBIRTRATE ANY CLAIM AS A CLASS. THIS CLAUSE IS GOVERNED BY THE FEDERAL ARBITRATION ACT.
License Ownership
Each Membership shall only confer a match-to-match ticket license. Member can be either an individual or business entity. If the Member is a business entity, a contact name must be provided to Club. Business entities may request a change in the name of its contact person by contacting its Club ticketing representative.
Club’s acceptance of payment for a Membership from any individual or entity who is not identified as the account holder (entity or individual) for such Membership does not grant any Membership rights to such individual or entity nor cause or require Club to change the name of the Member on the account. Any rights or privileges associated with a Membership belong only to the person or entity identified on Club’s records. Club reserves the right to require that any transaction pertaining to a Membership held in an entity name be supported by appropriate authorization documents.
Membership accounts and account numbers are not transferable from one person or entity to another. The name under which an account has been purchased may not be changed, with the following exceptions: Legal name change, change in marital status, change in business name, dissolution of business, sale of business, or death of account holder. All requests for account information changes must be submitted in writing to the Member’s ticketing representative.
Membership Transfer Prohibited
Except as permitted by law, Members are prohibited from transferring their Membership to any person or entity, whether by a request to transfer an account, or by sale, gift, transfer by will or trust, property settlement, transfer to creditors, or any other means. Any attempt to sell or otherwise transfer Membership privileges to third parties may be rejected by Club and may result in termination of the Membership. Any court order directing distribution of the tickets to a person or entity not identified as a Member, whether in bankruptcy or otherwise, may result in Club immediately exercising its right to revoke the license represented by the tickets, including any ticket renewal privileges, upon refund by Club of all amounts paid for matches not yet played.
Club recognizes two exceptions to the above transfer prohibition. First, Club will allow Membership to be transferred to a Member’s immediate family upon the death of the Member. Immediate family members shall be defined as a person's spouse and relatives by birth or marriage including siblings, parents, children, in-laws, and any financial dependents. A request to transfer Membership privileges to an immediate family member of a deceased Member must be submitted to Club in writing by the deceased's personal representative or other authorized representative, and must be supported by appropriate documentation satisfactory to Club in its sole discretion. Such documentation may include but is not limited to a death certificate, probate or trust documents, and proof of relationship.
Second, if the Member is a business entity, Club will generally allow Membership to be transferred upon the sale or dissolution of an entity. A request to transfer Membership of an entity must be submitted to Club in writing by the contact person for the Membership and must be supported by appropriate documentation satisfactory to Club in its sole discretion. Such documentation may include but is not limited to corporate resolutions, asset or stock purchase agreement, and/or dissolution documents.
Prohibition on Advertising and Promotion
Membership Benefits may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Club. Club shall have no obligation to consent.
Promotional Use of Member Image & Limitations on Member’s Works
Member and/or Ticket User agree not to create, transmit, display, distribute, exploit, misappropriate or sell (or aid in such activity) any description or account (in any form, whether text, data or visual, and including, without limitation, play-by-play data) of a match or an event for any commercial, non-personal, purpose. Member and/or Ticket User agree not to create, transmit, display, distribute, exploit or sell (or aid in such activity) any photographs, images, videos, livestreams, audio or other form of display or public performance or reproduction of any portion of a match or event. Notwithstanding the foregoing, Member and Ticket User agree that by using a ticket to enter the Stadium, Member and/or Ticket User shall be deemed to have agreed to this Agreement and to have granted the applicable League an exclusive worldwide, irrevocable, perpetual, sub-licensable, royalty-free license to all rights associated to use, publish, edit, and alter Member’s and/or Ticket User’s image, likeness, voice, actions and statements in any medium including, without limitation, any audio, video, film, photographs, social media, exhibition, publication or reproduction of the match or event for any purpose without further authorization or compensation and waives all claims and potential claims relating to such use unless prohibited by law. Member and/or Ticket User grant Club ownership of any and allintellectual property created by Member and/or Ticket User in violation of this Agreement.
Membership Rules/Regulations/Policies
In addition to the terms set forth in this Agreement, Member and/or Ticket User agrees to abide by all rules, regulations, and policies set by Club, the applicable League, and the Stadium, including without limitation ticketing terms and conditions and the applicable Fan Code of Conduct. Member further acknowledges that they will be bound and agree to abide by any modification or amendment of the above mentioned rules, regulations and policies as revised from time to time.
Members are responsible for the actions of themselves and any Ticket User. Club reserves the right to terminate the Membership if a Member or Ticket User engages in disorderly conduct or otherwise fails to follow any of the above mentioned rules, regulations, and policies. In such a case no refund shall be made.
All Members and/or Ticket Users consent to and are subject to inspection, including the use of metal detectors and physical pat-down inspections upon entering the Stadium. Failure to consent will result in denied entry or ejection from the Stadium without refund. Any Member’s and/or Ticket User’s belongings may be searched upon entering the Stadium, and prohibited items may be confiscated at the sole discretion of Club and/or Club’s security partner. By using a ticket, Member and/or Ticket User waive any and all claims relating to such searches.
Any Member or Ticket User who behaves in an unruly or disruptive manner, including, but not limited to, using foul language, intoxication, vandalism, or physical or verbal abuse of other fans, Stadium or Club employees, match officials, players or coaches during, before or after a match may be ejected from the Stadium. Club reserves the right in the event of unruly behavior by a Member and/or Ticket User to terminate the Membership without refund or other compensation.
Lost or Stolen Tickets
Club is not responsible for, and may refuse to honor, any duplicate or duplicated, lost, stolen, destroyed or counterfeit tickets. Tickets are not redeemable for cash and may not be used for, or in connection with, any commercial or trade purposes including, but not limited to, advertising, promotions, contests, sweepstakes, giveaways, gambling or gaming activities, without the express written consent of the Club and the applicable League.
Change of Address
It is the Member's responsibility to notify the Club Fan Relations team of any change of address.
No Refund Policy
Unless otherwise stated in this Agreement or required by law, no refunds, exchanges or cancellations are permitted except as required by law.
Cancellation and Rescheduling
Club and the applicable League reserve the right to change the date and/or starting time of any event or match for any reason at any time in their sole and absolute discretion. No such change shall entitle Member to a refund at any time. In the event of cancellation of a match, Club shall only be required to issue a refund if the match is not rescheduled and except as provided by law.
If a match or event is not rescheduled within twelve months of the date of the original event, the original ticket(s) may be exchanged at the Club for any future regularly scheduled match of the current Season, subject to availability.
Release of Liability
THE MEMBER ACKNOWLEDGES THE RISKS INHERENT IN ATTENDING A LIVE SPORTING EVENT AND (i) VOLUNTARILY ASSUMES ALL RISKS, HAZARDS, AND DANGERS arising from or related in any way to attendance at the event in respect of which a ticket has been issued, whether occurring prior to, during or after such an event, including but not limited to the risk of contracting a communicable disease or illness (including exposure to a bacteria, virus, COVID19 or other pathogen capable of causing a communicable disease or illness), the risk of lost, stolen or damaged property and the risk of personal injury or death, however caused, including but not limited to players or objects such as soccer balls entering the spectator area, or the negligence or misconduct of other patrons (collectively “Harm”), (ii) waives all claims and potential claims relating to such Harms risks, hazards and dangers against the Released Parties; (iii) agrees to be bound by the terms printed on the back of each match ticket provided that if there is any necessary conflict between the terms on the match ticket and the terms of this Agreement, the terms of this Agreement will govern, and (iv) AGREES THAT THE RELEASED PARTIES SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS, DAMAGE OR INJURY RESULTING FROM SUCH CAUSES AND ARE EXPRESSLY RELEASED FROM SAME. By using a ticket, Member and/or Ticket User is deemed to agree to the foregoing terms, conditions and agreements.
Modifications to this Agreement
Club reserves the right to revise this Agreement in its sole and absolute discretion, without notice, by posting amendments (the “Amendments”) online to http://www.rsl.com/tickets/terms-and-conditions.
Amendments will not entitle Member to any refunds.
Without restricting the generality of the foregoing, Club reserves the right to relocate Member’s seats during the Season, at any time during the playoffs, and/or any Pay-As-We-Play Match(es) for any reasonable purposes including but not limited to accommodating broadcast and/or security requirements. Members will not be eligible for any refunds because of the relocation.
General Admission Seating
General Admission seating sections are provided on a first-come, first-served basis. Members shall not leave single seats open, as these areas are consistently sold out.
Standing Room Sections
Club has designated standing room only sections throughout the Stadium. In these sections, there is chanting, singing, standing, drums, banners, flags and more throughout the entirety of the match, which may, at times, impair the view of the match. Non-standing room sections will follow a “majority rules” policy regarding standing in a match. Persistent standing (against the majority) in a non-standing room section during a match may result in seats being relocated at the Club’s discretion.
Notices and Requests
All notices and requests relating to a Membership must be given in writing by the Member to the Club’s Fan Relations team. No notice or request will be effective or acted upon by Club until received in writing. All correspondence concerning a Membership should include the account number and daytime phone number for the Member. It is the Member's sole responsibility to maintain accurate, current, and complete contact information with Club.
Notices and requests from Club are communicated to Members via several methods, independent of and/or in combination with each other, and include but are not limited to text message, U.S. Postal Service, telephone, e-mail, and/or social media outlets. Members are responsible for any phone, carrier, or other charges associated with texting and mobile notifications. If a Memberdoes not want to receive text messages Members can request a “STOP” to the text and will be removed from the text message list.
Methods of communication outlined above may include game information (for example, time changes and parking information), information regarding renewals, special offers, and individual match sales.
Governing Law
This Agreement shall be governed by the laws of the State of Utah without regard to its conflict of law provisions. Any action or proceeding arising out of or relating to this Agreement must be brought in the courts in the State of Utah. Member knowingly, voluntarily and irrevocably submits to the exclusive jurisdiction of the courts located in Salt Lake County, Utah in any such action or proceeding and waives any objection it may now or hereafter have to venue or to convenience of forum.
Acceptance of Terms/Conditions
Upon remitting any full or partial payment toward annual Membership dues, or by accepting delivery of tickets and Member Benefits, Member acknowledges responsibility for payment of the full annual Membership price, and accepts and agrees to all of the terms of this Agreement, including any amendments made from time to time.
